ID
9-509-1308
Name
Shelter Facilities Support Team Leader (NQS)
Status
Published
Version
1.9
Updated
5/21/2024 3:37:29 PM
Original Release
11/29/2017
Last Major Release
 
NQS Position
Resource Category
Mass Care Services
Primary Core Capability
Mass Care Services
Secondary Core Capability
 
Resource Kind
Personnel
Overall Function
The Shelter Facilities Support Team Leader provides logistics and maintenance support for a shelter
Single resource
In conjunction with a NIMS typed team
NIMS Typed Team
Shelter Facilities Support Team
In conjunction with a NIMS typed unit
NIMS Typed Unit
 
Description Notes
Not Specified
Supporting Core Capabilities
None
Types
Type Description
Type 1Same as Type 2, PLUS: Coordinates all necessary onsite logistical support for shelter operations with a shelter population of more than 2,000 persons and: 1. Directly supervises two or more Type 2 Shelter Facilities Support Team Leaders serving in deputy roles; a Type 3 Shelter Facilities Support Team Leader could substitute for one of the Type 2 deputy positions 2. Leads and oversees two or more deputies and 10 to 20 shelter staff members engaged in various facility support functions 3. Manages work assignments for building technicians, vendors and contractors and ensures that they perform all contracted services satisfactorily
Type 2Same as Type 3, PLUS: Oversees facility systems and maintenance for a shelter population of 500 to 2,000 persons and: 1. Directly supervises a Type 3 Shelter Facilities Support Team Leader and a facilities support group of 5 to 10 shelter staff 2. Identifies and fills shelter facility support staffing requirements 3. Oversees and manages all facilities maintenance work within the shelter 4. Supports AHJ negotiations for facility support services with outside contractors or vendors
Type 3Same as Type 4, PLUS: Oversees facility operations, resource management and maintenance support for a shelter population of 250 to 500 persons and: 1. Applies problem-solving skills to facilities and property management issues 2. Coordinates the provision, delivery and oversight of sanitation and maintenance services, which may include coordination with outside contractors and vendors, per Authority Having Jurisdiction (AHJ) direction 3. Works with the Shelter Manager to ensure that the facility meets environmental, health and safety standards 4. Determines supply and equipment needs 5. Orders, receives, distributes, stores and accounts for supplies and equipment, at the approval of the AHJ 6. Directs the allocation and use of space and onsite resources 7. Leads a facility support staff
Type 4The Type 4 Shelter Facilities Support Team Leader provides basic logistics and maintenance support for a shelter population of fewer than 250 persons and: 1. Inspects and surveys the overall facility, including utility systems such as power, gas, heating, cooling and water 2. Informs the Shelter Manager or facility owner of facility problems and works to mitigate concerns 3. Supports the shelter with supplies, resource ordering and inventory tracking 4. Ensures provision of custodial services to keep the facility safe and sanitary
Components
Component Notes  
EducationNot Specified
Component Types
Type Criteria
Type 1Not Specified
Type 2Not Specified
Type 3Not Specified
Type 4Not Specified
Training1. Identified equivalent trainings should meet or exceed course learning objectives 2. The NIMS Training Program defines a national baseline to guide and promote NIMS training. It provides recommendations to assist AHJs in developing their own training plans, tailored to their specific needs
Component Types
Type Criteria
Type 1Same as Type 2
Type 2Same as Type 3
Type 3Same as Type 4
Type 4Completion of the following: 1. IS-27: Orientation to FEMA Logistics 2. IS-100: Introduction to the Incident Command System, ICS-100 3. IS-200: Basic Incident Command System for Initial Response, ICS-200 4. IS-405: Mass Care/Emergency Assistance Overview 5. IS-700: National Incident Management System, An Introduction 6. IS-800: National Response Framework, An Introduction 7. IS-2900: National Disaster Recovery Framework (NDRF) Overview 8. E0419: Mass Care - Emergency Assistance Shelter Field Guide Training for States and Local Communities, American Red Cross Shelter Operations and Simulation, or equivalent training, at the AHJ’s determination
ExperienceNot Specified
Component Types
Type Criteria
Type 1Same as Type 2, PLUS: Knowledge, Skills and Abilities: 1. Advanced logistics management knowledge 2. Advanced knowledge of building systems operations 3. Leadership skills and demonstrated ability to manage team operations 4. Ability to function as a project manager for contracted building services Experience: 1. Successful completion of the NQS PTB for the NIMS Type 1 Shelter Facilities Support Team Leader, or equivalent AHJ documentation 2. Experience working as a facility manager, or equivalent 3. Experience managing facilities support staff 4. Experience leading a Logistics Section or Logistics Unit for a minimum of one week during a disaster response operation
Type 2Same as Type 3, PLUS: Knowledge, Skills and Abilities: 1. Ability to oversee the maintenance and operation of plumbing, electrical, heating and cooling systems 2. Applied environmental health management skills Experience: 1. Successful completion of the NQS PTB for the NIMS Type 2 Shelter Facilities Support Team Leader, or equivalent AHJ documentation 2. Experience overseeing facilities operations 3. Direct supervisory experience with personnel 4. Experience working with and contracting for services with, outside vendors 5. Experience conducting shelter operations at a decision-making level in a facility of at least 250 residents on at least one large incident within the past five years
Type 3Same as Type 4, PLUS: Knowledge, Skills and Abilities 1. Understanding of facilities operations, such as electrical, water and sewage 2. Familiarity with procurement processes and inventory management systems 3. Understanding of health and sanitation requirements related to cleaning, disposal and recycling procedures and identifying vector control issues Experience: 1. Successful completion of the NQS PTB for the NIMS Type 3 Shelter Facilities Support Team Leader, or equivalent AHJ documentation 2. Experience in staff management and administration
Type 4Knowledge, Skills and Abilities: Basic knowledge of logistical support needs for shelter operations Experience: 1. Successful completion of the National Qualification System (NQS) Position Task Book (PTB) for the NIMS Type 4 Shelter Facilities Support Team Leader, or equivalent AHJ documentation 2. Resource management experience related to disaster operations within the past five years 3. Familiarity with basic inventory management systems
Physical/Medical Fitness1. The NIMS Guideline for the NQS defines Physical/Medical Fitness levels for NQS positions 2. PPE is mission specific and may vary by working environment; it includes protective footwear, protective clothing for skin exposure, eye and ear protection, respirators, gloves and masks
Component Types
Type Criteria
Type 1Same as Type 2
Type 2Same as Type 3
Type 3Same as Type 4
Type 41. Moderate 2. Is able to work while wearing appropriate Personal Protective Equipment (PPE) 3. Maintains immunizations in accordance with current AHJ requirements
CurrencyNot Specified
Component Types
Type Criteria
Type 1Same as Type 2
Type 2Same as Type 3
Type 3Same as Type 4
Type 4Functions in this position during an operational incident, planned event, exercise, drill or simulation at least once every five year
Composition and Ordering Specifications
Specification
Requestor specifies any additional qualifications necessary based on incident complexity and needs
Discuss logistics for deploying this position, such as working conditions, length of deployment, security, lodging, transportation, and meals, prior to deployment
The position typically works 12 hours per shift, is self-sustainable for 72 hours and is deployable up to 14 days
1609
Notes
References
Reference
FEMA, National Qualification System (NQS) Position Task Book for Shelter Facilities Support Team Leader, latest edition adopted
FEMA, NIMS 508: Evacuation Shelter
FEMA, NIMS 508: Long-Term Shelter
FEMA, NIMS 508: Short-Term Shelter
FEMA, National Qualification System (NQS) Position Task Book for Shelter Facilities Support Team Leader, latest edition adopted
FEMA, Commonly Used Sheltering Items & Services Listing (CUSI-SL), August 2011
FEMA, Guidance on Planning for Integration of Functional Needs Support Services in General Population Shelters, November 2010
FEMA, National Incident Management System (NIMS), October 2017
FEMA, NIMS Guideline for the NQS, November 2017
FEMA, National Response Framework, October 2019
International Association of Venue Managers (IAVM)/American Red Cross, Mega-Shelter Planning Guide, October 2010
National Mass Care Council (NMCC), Shelter Guidance Aid and Shelter Staffing Matrix, October 2010
NMCC, Multi-Agency Sheltering/Sheltering Support Planning Template (MASPT), October 2014
U.S. Department of Justice (DOJ), Americans with Disabilities Act (ADA) Checklist for Emergency Shelters, July 2007
U.S. DOJ, Guidance on the 2010 ADA Standards for Accessible Design, September 2010
Published Versions
Version Publish Date Document Type
1.9 5/21/2024 3:37:29 PM PDF
1.8 5/21/2024 3:37:12 PM PDF
1.7 5/15/2024 2:21:47 PM PDF
1.6 11/7/2019 4:22:08 PM PDF
1.5 1/4/2019 4:44:40 PM PDF
1.4 9/28/2018 5:20:51 PM PDF
1.3 8/3/2018 12:29:53 PM PDF
1.2 4/16/2018 10:30:08 AM PDF
1.1 4/16/2018 10:21:23 AM PDF
1.0 11/29/2017 2:04:48 PM PDF