ID
9-509-1307
Name
Shelter Resident Services Team Leader (NQS)
Status
Published
Version
1.5
Updated
5/21/2024 4:01:57 PM
Original Release
11/29/2017
Last Major Release
 
NQS Position
Resource Category
Mass Care Services
Primary Core Capability
Mass Care Services
Secondary Core Capability
 
Resource Kind
Personnel
Overall Function
The Shelter Resident Services Team Leader oversees shelter staff and residents
Single resource
In conjunction with a NIMS typed team
NIMS Typed Team
Shelter Management Team
In conjunction with a NIMS typed unit
NIMS Typed Unit
 
Description Notes
Not Specified
Supporting Core Capabilities
None
Types
Type Description
Type 1Same as Type 2, PLUS: Oversees staff in a shelter with more than 2,000 residents and may supervise multiple Type 2 Shelter Resident Services Team Leaders assigned as deputies
Type 2Same as Type 3, PLUS: Oversees shelter staff in a shelter with 250 to 2,000 residents and may supervise multiple Type 3 Shelter Resident Services Team Leaders assigned as deputies
Type 3The Type 3 Shelter Resident Services Team Leader oversees shelter staff in a shelter with up to 250 residents and: 1. Supervises shelter staff assigned as deputies, when requested 2. Supervises shelter staff providing services to residents, including registration, dormitory management, staffing and reunification support 3. Coordinates and oversees the delivery of health and mental health services, client casework and support for residents with disabilities and access and functional needs (AFN) 4. Coordinates and oversees support to residents with service and assistance animals 5. Coordinates with the Shelter Facilities Support Team Leader to meet resident needs
Components
Component Notes  
EducationNot Specified
Component Types
Type Criteria
Type 1Not Specified
Type 2Not Specified
Type 3Not Specified
Training1. Identified equivalent trainings should meet or exceed course learning objectives 2. The NIMS Training Program defines a national baseline to guide and promote NIMS training. It provides recommendations to assist AHJs in developing their own training plans, tailored to their specific needs
Component Types
Type Criteria
Type 1Same as Type 2
Type 2Same as Type 3
Type 31. IS-100: Introduction to the Incident Command System, ICS-100 2. IS-200: Basic Incident Command System for Initial Response, ICS-200 3. IS-368: Including People With Disabilities and Others with Access and Functional Needs in Disaster Operations 4. IS-405: Mass Care/Emergency Assistance Overview 5. IS-700: National Incident Management System, An Introduction 6. IS-800: National Response Framework, An Introduction 7. IS-2900: National Disaster Recovery Framework (NDRF) Overview 8. E0419: Mass Care - Emergency Assistance Shelter Field Guide Training for States and Local Communities, American Red Cross Shelter Operations and Simulation, or equivalent training, at the Authority Having Jurisdiction’s (AHJ) determination
ExperienceNot Specified
Component Types
Type Criteria
Type 1Same as Type 2, PLUS: Knowledge, Skills and Abilities: 1. Leadership skills and a demonstrated ability to manage large team operations Experience: 1. Successful completion of the NQS PTB for the NIMS Type 1 Shelter Resident Services Team Leader, or equivalent AHJ documentation 2. Experience managing a large team of resident services staff in a complex environment
Type 2Same as Type 3, PLUS: Knowledge, Skills and Abilities: 1. Successful completion of the NQS PTB for the NIMS Type 2 Shelter Resident Services Team Leader, or equivalent AHJ documentation 2. Direct supervisory experience with personnel 3. Experience leading shelter operations at a decision-making level in a facility of at least 250 residents, in at least three large incidents within the past five years 4. Experience managing and operating large venue events, providing a diverse array of services to support individual needs
Type 3Knowledge, Skills and Abilities: 1. Understanding of coordination processes for multiple mass care services in a single location 2. Ability to solve operational problems in a shelter environment 3. Understanding of required shelter resident services 4. Ability to manage shelter staff Experience: 1. Successful completion of the National Qualification System (NQS) Position Task Book (PTB) for the NIMS Type 3 Shelter Resident Services Team Leader, or equivalent AHJ documentation 2. Experience managing support staff in a disaster environment 3. Experience managing and assigning a diverse workforce 4. Operations experience in a NIMS Type 3 shelter operation on at least two incidents within the past three years
Physical/Medical Fitness1. The NIMS Guideline for the NQS defines Physical/Medical Fitness levels for NQS positions 2. PPE is mission specific and may vary by working environment; it includes protective footwear, protective clothing for skin exposure, eye and ear protection, respirators, gloves and masks
Component Types
Type Criteria
Type 1Same as Type 2
Type 2Same as Type 3
Type 31. Moderate 2. Is able to work while wearing appropriate Personal Protective Equipment (PPE) 3. Maintains immunizations in accordance with current AHJ requirements
CurrencyNot Specified
Component Types
Type Criteria
Type 1Same as Type 2
Type 2Same as Type 3
Type 3Functions in this position during an operational incident, planned event, exercise, drill or simulation at least once every five years
Composition and Ordering Specifications
Specification
Requestor specifies any additional qualifications necessary based on incident complexity and needs
Discuss logistics for deploying this position, such as working conditions, length of deployment, security, lodging, transportation, and meals, prior to deployment
The position typically works 12 hours per shift, is self-sustainable for 72 hours and is deployable up to 14 days
1611
Notes
References
Reference
FEMA, NIMS 508: Shelter Management Team
FEMA, NIMS 508: Evacuation Shelter
FEMA, NIMS 508: Long-Term Shelter
FEMA, NIMS 508: Short-Term Shelter
FEMA, National Qualification System (NQS) Position Task Book for Shelter Resident Services Team Leader, latest edition adopted
FEMA, National Incident Management System (NIMS), October 2017
FEMA, NIMS Guideline for the NQS, November 2017
FEMA, National Response Framework, October 2019
FEMA, Commonly Used Sheltering Items & Services Listing (CUSI-SL), March 2013
FEMA, Planning for Integration of Functional Needs Support Services in General Population Shelters, November 2010
International Association of Venue Managers (IAVM)/American Red Cross, Mega-Shelter Planning Guide, October 2010
National Mass Care Council (NMCC), Shelter Guidance Aid and Shelter Staffing Matrix (MASPT), October 2010
NMCC, Multi-Agency Sheltering/Sheltering Support Planning Template, October 2014
U.S. Department of Justice (DOJ), Americans with Disabilities Act (ADA) Checklist for Emergency Sheltering, July 2007
U.S. DOJ, Guidance on the 2010 ADA Standards for Accessible Design, September 2010
Published Versions
Version Publish Date Document Type
1.5 5/21/2024 4:01:57 PM PDF
1.4 11/7/2019 4:22:26 PM PDF
1.3 1/4/2019 4:45:22 PM PDF
1.2 9/28/2018 5:17:32 PM PDF
1.1 4/16/2018 10:27:15 AM PDF
1.0 11/29/2017 2:06:11 PM PDF