ID
9-509-1085
Name
Shelter Manager (NQS)
Status
Published
Version
1.15
Updated
11/7/2019 4:22:16 PM
Original Release
06/25/2014
Last Major Release
11/07/2019
Resource Category
Mass Care Services
Primary Core Capability
Mass Care Services
Secondary Core Capability
 
Resource Kind
Personnel
Overall Function
A Shelter Manager is responsible for providing supervision and operational support for shelter operations
Single resource
In conjunction with a NIMS typed team
NIMS Typed Team
Shelter Management Team
In conjunction with a NIMS typed unit
NIMS Typed Unit
 
Description Notes
Not Specified
Supporting Core Capabilities
None
Types
Type Description
Type 1The Type 1 Shelter Manager: 1. Is responsible for providing leadership, supervision, and administrative support for a Long-Term, Mega-Shelter as defined through the American Red Cross Non-Traditional Shelter Concept of Operations Template 2. Supervises shelter operations composed of several work teams and service providers 3. Ensures the needs of shelter occupants are being met 4. Assumes accountability for overall shelter operation
Type 2The Type 2 Shelter Manager: 1. Is responsible for providing supervision and administrative support for short duration shelter operations, a Standard, Short-Term Shelter as defined through the American Red Cross Non-Traditional Shelter Concept of Operations Template 2. Supervises work teams and service providers 3. Ensures the needs of shelter occupants are being met 4. Assumes accountability for the assigned workers within the shelter
Type 3The Type 3 Shelter Manager: 1. Is responsible for providing supervision and operational support for shelter operations of short duration, such as an Emergency Evacuation Site or Temporary Evacuation Point shelters 2. Supervises a work team and service providers 3. Ensures the needs of shelter occupants are being met 4. Assumes accountability for the assigned workers within the activity
Components
Component Notes  
EducationNot Specified
Component Types
Type Criteria
Type 1Same as Type 3
Type 2Same as Type 3
Type 3Not Specified
TrainingNot Specified
Component Types
Type Criteria
Type 1Same as Type 2, PLUS: 1. ICS-300: Intermediate ICS for Expanding Incidents 2. ICS-400: Advanced ICS for Command and General Staff 3. IS-701: NIMS Multiagency Coordination System (MACS) Course 4. IS-800: National Response Framework, An Introduction
Type 2Same as Type 3, PLUS: 1. IS-700: National Incident Management System (NIMS) An Introduction 2. IS-703: NIMS Resource Management
Type 31. IS-100: Introduction to Incident Command System, ICS-100 2. IS-200: Basic Incident Command System for Initial Response, ICS-200 3. IS-10: Animals in Disasters, Awareness and Preparedness (Module A) 4. IS-366: Planning for the Needs of Children in Disasters 5. American Red Cross Shelter Fundamentals training or equivalent
ExperienceAn example facility survey is available through the American Red Cross.
Component Types
Type Criteria
Type 1Same as Type 2, PLUS: Knowledge, Skills and Abilities: 1. Knowledge and understanding of the access and functional needs of populations as defined in the National Response Framework (NRF) 2. Knowledge of the role of voluntary agencies in delivering mass care during an incident, such as with entities associated with the National Volunteer Organizations Active in Disaster (NVOAD) as appropriate for the emergency situation 3. General operational knowledge of logistical support systems or procedures Experience: 1. Operational experience in providing human services-related activities 2. Operational experience in operating a shelter facility in one or more Governor declared states of emergency or in a Presidentially declared disaster 3. Operational experience in coordinating assistance with State, local, Tribal, and territorial governments and nongovernmental organizations conducting mass care
Type 2Same as Type 3, PLUS: Knowledge, Skills and Abilities: Knowledge of the liability review process for a shelter facility. This includes, but is not limited to, the ability to inspect a facility and complete a facility survey and a self-inspection work sheet/off premises liability checklist. Experience: 1. Experience operating a shelter facility or participating in a shelter management exercise 2. Experience conducting staff meetings, delegating tasks, and communicating instructions 3. Experience working with safety and security issues and concerns
Type 3Knowledge, Skills and Abilities: 1. Ability to manage multiple priorities, tasks, and work teams simultaneously; organize work and activities; and assign tasks, communicate instructions, and delegate work to subordinates or work teams 2. Knowledge of shelter agreements and facility inspection 3. Knowledge of support and operational functions used in the type of shelter operated, to include, as a minimum: administration and record keeping; shelter reporting systems; registration and records; feeding; dormitory operations; security and crowd management; and public health, medical health, and mental health services 4. Knowledge of the full range of needs and services for special populations (e.g., children and persons with functional and access needs) sheltered as defined in the National Response Framework and the Guidance on Planning for Integration of Functional Needs Support Services in General Population Shelters Experience: 1. Operational incident or equivalent exercise experience as a shelter worker 2. Experience organizing and supervising workers 3. Experience supervising diverse personnel, including volunteers and employees
Physical/Medical FitnessThe NIMS Guideline for the NQS defines Physical/Medical Fitness levels for NQS positions.
Component Types
Type Criteria
Type 1Same as Type 3
Type 2Same as Type 3
Type 3Moderate
CurrencyProvider must carry out and use any background checks as applicable law specifies. This may include a background check completed within past 12 months; sex-offender registry check; and a local, state, and a local, state, and national criminal history.
Component Types
Type Criteria
Type 1Same as Type 2
Type 2Same as Type 3, PLUS: Operational incident experience or participation in planned events, exercises, drills, or simulations within the past five years
Type 3Not Specified
Professional and Technical Licenses and CertificationsNot Specified
Component Types
Type Criteria
Type 1Not Specified
Type 2Not Specified
Type 3Not Specified
Composition and Ordering Specifications
Specification
Further guidance on sheltering may be found on the National Voluntary Organizations Active in Disaster website at www.nvoad.org.
Requestor specifies any additional qualifications necessary based on incident complexity and needs
Discuss logistics for deploying this position, such as working conditions, length of deployment, security, lodging, transportation, and meals, prior to deployment
1265
Notes
References
Reference
FEMA, NIMS 508: Shelter Management Team
FEMA, National Qualification System (NQS) Position Task Book for Shelter Manager, latest edition adopted
FEMA, National Incident Management System (NIMS), October 2017
FEMA, NIMS Guideline for the NQS, November 2017
FEMA, National Response Framework, June 2016
FEMA, Guidance on Planning for Integration of Functional Needs Support Services in General Population Shelters, November 2010
American Red Cross, Non-Traditional Shelter Concept of Operations Template, December 2011
American Red Cross, Shelter Facility Survey, August 2011