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ID
12-509-1388
Name
Fatality Management Call Taker Specialist
Status
Published
Updated
1/16/2020 3:00:14 PM
Released
06/19/2018
Resource Category
Medical and Public Health
Primary Core Capability
Fatality Management Services
Secondary Core Capability
 
Resource Kind
Personnel
Overall Function
The Fatality Management (FM) Call Taker Specialist receives incoming calls concerning missing persons and completes the call center paperwork or software
Single resource
In conjunction with a NIMS typed team
NIMS Typed Team
Fatality Management Victim Information Center Team
In conjunction with a NIMS typed unit
NIMS Typed Unit
 
Description Notes
Not Specified
Supporting Core Capabilities
None
Types
Type Description
Type 1The FM Call Taker Specialist: 1. Reports to the FM Information Collection Coordinator 2. Initiates the Authority Having Jurisdiction (AHJ)-approved call center paperwork or software with family members and acquaintances of victims 3. Receives incoming calls reporting missing persons 4. Handles all verbal and written communication about the deceased, next of kin (NOK), and family members with discretion and confidentiality
Components
Component Notes  
EducationThe equivalent of a high school diploma is a certificate of high school equivalency.
Component Types
Type Criteria
Type 1High school diploma or equivalent
TrainingNot Specified
Component Types
Type Criteria
Type 1Completion of the following: 1. IS-100: Introduction to the Incident Command System, ICS-100 2. IS-200: Basic Incident Command System for Initial Response, ICS-200 3. IS-700: National Incident Management System, An Introduction 4. IS-800: National Response Framework, An Introduction 5. Psychological First Aid (PFA) Training (minimum 4 hours)
ExperienceNot Specified
Component Types
Type Criteria
Type 1Knowledge, Skills, and Abilities: 1. Intermediate computer skills, including e-mail, internet, word processing, and spreadsheet proficiency 2. Strong interpersonal skills 3. Ability to handle high call volumes and high-stress calls Experience: Two years of call-taking experience in a call center, dispatch center, or high-volume office setting
Physical/Medical FitnessThe NIMS Guideline for the National Qualification System (NQS) defines Physical/Medical Fitness levels for NIMS positions.
Component Types
Type Criteria
Type 11. Moderate 2. Maintains immunizations in accordance with the U.S. Department of Health and Human Services Centers for Disease Control and Prevention’s (CDC) immunization recommendations
CurrencyProvider must carry out and use any background checks as applicable law specifies. This may include a background check completed within the past 12 months; a sex-offender registry check; and a local, state, and national driving and criminal history.
Component Types
Type Criteria
Type 11. Functions in this position during an operational incident, planned event, exercise, drill, or simulation at least once every five years OR currently works in a call center or high volume medical office setting 2. Background checks as applicable law permits or requires
Professional and Technical Licenses and CertificationsNot Specified
Component Types
Type Criteria
Type 1Not Specified
Composition and Ordering Specifications
Specification
Discuss logistics for deploying this position, such as working conditions, length of deployment, security, lodging, transportation, and meals, prior to deployment
1339
Notes
References
Reference
FEMA, NIMS 508: Fatality Management Victim Information Center Team
FEMA, NIMS 509: Fatality Management Information Collection Coordinator
FEMA, National Incident Management System (NIMS), October 2017
FEMA, NIMS Guideline for the National Qualification System, November 2017
U.S. Department of Health and Human Services, Centers for Disease Control and Prevention (CDC), Immunization Recommendations for Disaster Responders