View Position Qualification

12-509-1388

Name

Fatality Management Call Taker Specialist

Status

Published

Version

1.6

Updated

1/16/2020 3:00:14 PM

Original Release

06/19/2018

Last Major Release

01/16/2020

NQS Position

Resource Category

Medical and Public Health

Primary Core Capability

Fatality Management Services

Secondary Core Capability

Resource Kind

Personnel

Overall Function

The Fatality Management (FM) Call Taker Specialist receives incoming calls concerning missing persons and completes the call center paperwork or software

Single resource

In conjunction with a NIMS typed team

NIMS Typed Team

Fatality Management Victim Information Center Team

In conjunction with a NIMS typed unit

NIMS Typed Unit

Description Notes

Not Specified

Supporting Core Capabilities
None

Types
Type 1	The FM Call Taker Specialist: 1. Reports to the FM Information Collection Coordinator 2. Initiates the Authority Having Jurisdiction (AHJ)-approved call center paperwork or software with family members and acquaintances of victims 3. Receives incoming calls reporting missing persons 4. Handles all verbal and written communication about the deceased, next of kin (NOK), and family members with discretion and confidentiality

Type 1

The FM Call Taker Specialist: 1. Reports to the FM Information Collection Coordinator 2. Initiates the Authority Having Jurisdiction (AHJ)-approved call center paperwork or software with family members and acquaintances of victims 3. Receives incoming calls reporting missing persons 4. Handles all verbal and written communication about the deceased, next of kin (NOK), and family members with discretion and confidentiality

Education

The equivalent of a high school diploma is a certificate of high school equivalency.

Component Types
Type	Criteria
Type 1	High school diploma or equivalent

Training

Not Specified

Component Types
Type	Criteria
Type 1	Completion of the following: 1. IS-100: Introduction to the Incident Command System, ICS-100 2. IS-200: Basic Incident Command System for Initial Response, ICS-200 3. IS-700: National Incident Management System, An Introduction 4. IS-800: National Response Framework, An Introduction 5. Psychological First Aid (PFA) Training (minimum 4 hours)

Experience

Not Specified

Component Types
Type	Criteria
Type 1	Knowledge, Skills, and Abilities: 1. Intermediate computer skills, including e-mail, internet, word processing, and spreadsheet proficiency 2. Strong interpersonal skills 3. Ability to handle high call volumes and high-stress calls Experience: Two years of call-taking experience in a call center, dispatch center, or high-volume office setting

Physical/Medical Fitness

The NIMS Guideline for the National Qualification System (NQS) defines Physical/Medical Fitness levels for NIMS positions.

Component Types
Type	Criteria
Type 1	1. Moderate 2. Maintains immunizations in accordance with the U.S. Department of Health and Human Services Centers for Disease Control and Prevention’s (CDC) immunization recommendations

Currency

Provider must carry out and use any background checks as applicable law specifies. This may include a background check completed within the past 12 months; a sex-offender registry check; and a local, state, and national driving and criminal history.

Component Types
Type	Criteria
Type 1	1. Functions in this position during an operational incident, planned event, exercise, drill, or simulation at least once every five years OR currently works in a call center or high volume medical office setting 2. Background checks as applicable law permits or requires

Professional and Technical Licenses and Certifications

Not Specified

Component Types
Type	Criteria
Type 1	Not Specified

Composition and Ordering Specifications
Specification
Discuss logistics for deploying this position, such as working conditions, length of deployment, security, lodging, transportation, and meals, prior to deployment

1339

Notes

References
Reference
FEMA, NIMS 508: Fatality Management Victim Information Center Team
FEMA, NIMS 509: Fatality Management Information Collection Coordinator
FEMA, National Incident Management System (NIMS), October 2017
FEMA, NIMS Guideline for the National Qualification System, November 2017
U.S. Department of Health and Human Services, Centers for Disease Control and Prevention (CDC), Immunization Recommendations for Disaster Responders

Version	Publish Date	Document Type
Published Versions
1.6	1/16/2020 3:00:14 PM	PDF
1.5	1/16/2020 2:58:59 PM	PDF
1.4	1/3/2019 4:43:39 PM	PDF
1.3	9/28/2018 5:19:51 PM	PDF
1.2	6/19/2018 11:02:01 AM	PDF
1.1	6/19/2018 10:11:38 AM	PDF
1.0	6/18/2018 10:40:22 PM	PDF